IT expertise for complex business environments

Information Technology

Technical Service Manager

Our partner asked us to conduct an audit for Service Delivery area as they constantly getting escalations from the end customer related to the lack of ownership of critical issues. We conducted the audit which showed that customer-facing roles within partner delivery setup did not have enough technical background to be able to speak to the customer in the same language. This fact prevents considering relationships between different configuration items (Cis) of IT infrastructure during transformation activities, therefore non-standard changes frequently are being implemented with impact to the business operations.

Manufacture

SharePoint Site Creation Wizard

Pharma

SharePoint migration for Ascom

Ascom is a global provider of communication and collaboration solutions for healthcare and enterprise organizations, a leader in providing mission-critical, real-time solutions for highly mobile, fast-paced, and time-sensitive environments. With over 1,500 employees across 19 offices worldwide, Ascom serves thousands of clients across six continents and over 40 sectors, including healthcare, high-risk industries, and retail. Ascom was undergoing a significant infrastructure transformation, migrating to Microsoft 365 to streamline its IT environment and improve overall efficiency. One of the most complex parts of this migration involved moving all data and workflows from their existing on-premises SharePoint Operational Document System (ODS) to SharePoint Online. This task presented several challenges:

Information Technology

SharePoint internal portal development

Create SharePoint internal portal to enable enterprise-wide collaboration & facilitate internal business process for 60 000 users.

Manufacture

SharePoint Application Support

Pharma

Reinventing Secure Collaboration & Intelligent Communication

Before the project, external collaboration and internal communication at the company relied on fragmented and largely manual processes. External users and partners were granted access to the SharePoint environment through email requests and manual provisioning, which created delays, increased administrative workload, and made access governance difficult to track. The lack of a structured identity and access management framework also limited visibility into user lifecycle events such as onboarding, role changes, and offboarding. At the same time, internal and partner communications were inefficient and largely based on mass email distribution. Newsletters required manual preparation and compilation of SharePoint content, while users received the same information regardless of their interests or relevance. This approach reduced engagement and placed an additional operational burden on communication teams. The goals were the following:

Manufacture

Project & Operations Management

Client was in delivery stage of Digital Transformation program in Workplace and Cloud areas. The company was faced with lack of management resources for rollout planning and delivery and poor documentation management that led to communication issues between teams, vendors, and partners. No escalation processes, wrong ticket routing, and lack of organization appeared evident causes for operations inefficiencies. Thus, we needed to: — Perform a comprehensive analysis identifying gaps and inefficiencies in support operations and vendor management. — Execute the improvement plan streamlining complex organizational synergies — Provide key resources in the most relevant roles: Program Management and Operations Management.

Pharma

Maintenance of 100+ enterprise applications

As part of the implementation of the global strategy, the Customer planned to consolidate all tasks to support enterprise applications and outsource them to one service provider – GDC Services. The company needed to take over the service from previous contractors and provide support for about a hundred of the Customer's enterprise applications.

Information Technology

Introduction of Vendor Management

An audit conducted by external consultancy company identified the lack of agreed communication model in customer IT organisation and overall unstandardized delivery from different suppliers. Also, auditors pointed on lack of control for deliverables from suppliers and lack of use of standard practices for service delivery, namely:

Information Technology

FinOps anomaly detection for near-immediate response

With over 100 Azure Subscriptions FinOps team is not able to cope with cost anomalies in a timely manner: by the time when native Azure Cost Management tools identify cost anomaly and FinOps team make corrective action, unjustified spending for corresponding workloads may already last for days or even weeks. Multiple responders are required for different cost anomaly origins, requiring additional reporting data for audit purposes and integration with other external systems. Thus, the client needed a comprehensive technology partner to find a correct solution to the problems above.

Pharma

Customer-side IT Project Manager

Customer launched initiative to migrate all content from outdated version of SharePoint on-Prem to SharePoint Online (SPO) platform. Migrating content is not straightforward activity, many customized libraries need to be built, records to retain history and versions, and high number of Intranet sites to be rebuilt into new structure in SharePoint Online. Customer lacked resource to lead the project and asked GDC for IT Project Manager to fulfil this internal role.

Manufacture

Cloud ˃ On-Prem VMware migration

The client is a British multinational company that manufactures and sells cigarettes, tobacco, electronic cigarettes, and other products. Local regulation required all Kazakhstan office's employee and business data to be stored and processed in-country, forcing a migration off centralized European cloud platforms while staying compliant with the company's global standards. Thus,

Pharma

Architecting Secure External Collaboration

Before the project, external collaboration at the customer's company relied on manual processes and fragmented access management practices. External users and partners were onboarded to the SharePoint environment through email requests and manual provisioning, which made the process slow and difficult to control. Permissions were often assigned individually, creating risks related to inconsistent governance and limited visibility into access rights. At the same time, internal and partner communications were based on static email distribution. Newsletters required manual compilation of content from SharePoint and were distributed uniformly to all recipients, regardless of their interests. This approach limited engagement and created additional operational workload for internal teams. The goals were the following:

Information Technology

Business Applications Management

Find ways to solve customer problems with support of 80+ applications in different technology stacks:

Retail

POS application development

The second largest global clothing retailer. It operates in 18 countries. There are over 450 stores spread all over the world. Company offers a diverse range of products, including: baby, children's, women's and men's clothing, accessories and footwear; beauty products; housewares and confectionery. The chain sells clothing at prices below those typically charged by other retailers. The customer required the development and rollout of an application in two new countries while working with a small team already engaged in ongoing improvements and providing continuous service support. The task demanded efficient resource utilization and seamless execution within tight timelines.

Retail

Self-checkout system

The customer is a company operating a chain of more than 3,000 stores in Europe (Austria, Belgium, Hungary, the UK, Italy, Finland, Sweden), Asia (Japan, Korea) and Australia, and incurs significant costs for maintaining the IT infrastructure of its stores. The customer commenced a pilot project in two large stores in Europe to check whether self-checkout in the field of fashion retail would be relevant. Also, it was necessary to ensure that the equipment is fully modernized.

Retail

QA Services for PoS

Stores in 30 countries, large number of country specific functionality and 3rd party suppliers, IT support for specialists from different countries. The business faced numerous challenges, including country-specific requirements, multiple third-party suppliers, and IT support coordination across diverse regions. The primary goal was to enhance and maintain a high level of customer and users satisfaction for all stores and countries.

Retail

Cross-functional Dev Team

The second largest global clothing retailer. It operates in 18 countries. There are over 450 stores spread all over the world. Company offers a diverse range of products, including: baby, children's, women's and men's clothing, accessories and footwear; beauty products; housewares and confectionery. The chain sells clothing at prices below those typically charged by other retailers.

Retail

DevTeam Engagement Improvement

A retail IT division faced declining developer satisfaction and rising attrition. The team needed structural and cultural improvements to retain talent and improve output.

Retail

Product Requirements Management

The customer experienced significant delays in producing requirements reference documents, which are essential for guiding the development process. These delays led to:

Pharma

Scaled Agile Release Train

The customer had an ambitious plan to transition to a new retail solution while simultaneously expanding into new markets. This often required going live in multiple countries at once. Beyond standard business requirements, the solution is needed to comply with the fiscal regulations of each country. Given that these country openings had no legacy system to fall back on, deadlines were non-negotiable.

Information Technology

Multilingual Service Desk

Spring Mobile Solutions delivers automation solution for Sales, Merchandising, Delivery, Payment and customer interaction for such clients as Coca Cola, Unilever and others. The Customer asked GDC Services to provide multilingual 24x7 support in English, Italian, French, Russian. High priority tickets should be resolved in less than 8 hours, moderate priority tickets - within 24 hours, requests received by email - within 1 hour. Customer also wanted to reduce workload on 2nd line moving services to 1st line as much as possible.

Pharma

Multi-lingual 24x7 CXC for Belgian Biotechnology Company

Belgian based, global immunology company committed to improving the lives of people living with severe autoimmune diseases. Translating immunology breakthroughs into a world-class portfolio of novel antibody-based medicines. Customer’s biggest challenges was an exponential growth across three locations (Belgium, US and Japan). Customer was not happy with their previous provider and wanted to increase their maturity. The main goal for the customer is to increase the efficiency and effectiveness of its business: · Centralization of IT support and services · Modernization of services · Increase resolution rate and speed, reducing the down time of employees · SPOC for all L1 issues · Cost effective solution · Provide expertise in IT to provide end-users more time to focus on research · Update and maintain the knowledge base · Increase customer experience

Healthcare

Customer Experience Centre for American Mental Health Services Company

A US-based mental health services company needed empathetic, trained customer support agents to handle sensitive inquiries from patients and healthcare providers — with HIPAA awareness and 24/7 availability.

Pharma

Advanced Customer Support for Stada

STADA required specialist IT support for its internal user base across multiple European markets, with multilingual coverage and strict pharmaceutical industry compliance requirements.

Retail

Customer Experience Centre for Clothing Retailer

Also, the company needed to gain maximum possible benefit and expertise.

HoReCa

CXC for British multinational hotel and restaurant company

The main goal for the customer is to increase the efficiency and effectiveness of its business: · Modernization and improvement of SD · Increase flexibility and speed in resolving the incidents · Resource augmentation to maximize productivity and cost · Increase customer satisfaction

Manufacture

AWS Self-service portal

The client, one of global leaders in Business Solutions, faced inefficiencies in AWS environment management due to:

Manufacture

Azure IaC Security Framework

Customer, global tire manufacturer, wanted to rethink current resource organization to obtain more flexible, secure, manageable, layered approach for infrastructure deployment, application development and testing solution.

Retail

POS Ecosystem Transformation

The customer is a company operating a chain of more than 3,000 stores in Europe (Austria, Belgium, Hungary, the UK, Italy, Finland, Sweden), Asia (Japan, Korea) and Australia, and incurs significant costs for maintaining the IT infrastructure of its stores. The customer looked for an optimization of the IT infrastructure maintenance costs in the stores, including those related to cash registers, POS terminals and store servers (30,000+ devices), as well as for a large-scale upgrade of equipment in order to replace outdated checkouts and terminals throughout the territory of the company's presence.

Retail

Build of new infrastructure for SAP implementation

The Customer is a multinational corporation and conglomerate specializing in luxury goods such as jewelry, watches, designer bags, shoes and clothing. Client run a big complex program encompassing consolidation all IT systems for HR, Finance, Retail, Supply Chain and Production within ERP SAP FMS solution. To achieve ambitious plans with aggressive timelines, GDC Services was chosen for replacement of legacy systems and implementation of highly available, accessible and reliable infrastructure for new SAP system.

Retail

Migration from vShape platform to Microsoft Azure

The client, global vending and coffee services operator, needed to migrate critical systems from a Fujitsu vShape platform scheduled for shutdown to Azure Cloud, ensuring uninterrupted operations. Key challenges included: • Tight deadlines and an evolving project scope. • Coordination among multiple stakeholders, including application owners and third-party providers across locations. • Limited customer involvement in assessing infrastructure and applications. • Establishing a secure Azure environment for internet-accessible applications.

Manufacture

Azure Cloud platform deployment

The client has grown its business and extended its IT infrastructure to the Microsoft Cloud platform. To support this extension, deployment of the basic Azure Reference Architecture (Landing Zone) and connectivity between on-premises Data Centers and Azure Cloud were required.

Manufacture

Data Centers migration to Azure Platform

The client aimed to reduce costs and centralize a highly distributed business spanning 110 global data centers without compromising service quality. A critical component was transforming the rapidly evolving Azure platform into a stable, enterprise-ready solution. They required effective migration tools, standardized methodologies, and a dynamic platform to fully harness the benefits of the cloud.

Manufacture

Email Migration to Exchange Online

A major Austrian chemical and fertilizer company resolved to optimize costs for local infrastructure and equipment rented from a nearby data center. On top of that, the data storage systems ran out of space as the stored email archives took up much of it. The GDC Services team was entrusted with the tasks of migrating over 12,000 mailboxes from on-premise Exchange to Exchange Online and maintaining user mailbox access via the Boxer email client of the VMware Workspace One mobile device management system.

Manufacture

Modern Workplace Implementation

A leading multinational company tasked GDC Services with transitioning infrastructure from 100+ local data centers and connected endpoints to a global Azure platform while enhancing end user productivity, bringing cloud technology experience and ensuring agility to regional end users’ needs.

Finance

Web Portal System implementation based on SharePoint

The bank has a strong mission to leverage the technology utilization in the workplace to foster efficient collaboration. The customer's business has been growing rapidly, so they wanted to make their employees’ work more effective, being able to work jointly in real-time, share documents and sync-up between team members from different departments and locations. The bank decided to implement Web Portal System based on SharePoint and move hardcopy document flow to online automated workflows.

Pharma

Transformation of Endpoint Management for Stada

The customer needed to modernize and streamline workstation management across a global infrastructure while transitioning to cloud solutions. Key objectives included managing thousands of workstations, standardizing processes, integrating CDS software with a centralized LIMS, and optimizing monitoring systems.

Pharma

Migration to Microsoft Defender for Stada

The customer wanted to streamline endpoints’ security management across a global infrastructure that had the following challenges: Project Scope contained 5,000+ workstations, 600+ servers and operations in 120+ countries.

Information Technology

Endpoint Migration to Cloud Management

A European branch of an international ICT manufacturer in 30+ countries needed to modernize its IT infrastructure. Key challenges: • Operating in a hybrid environment with assets tied to the parent company’s data center. • Outdated equipment, standards, and management methods. • Ensuring uninterrupted IT operations to support growth. • Reducing reliance on physical assets while enhancing scalability, security, and efficiency. • Migrating all user devices and corporate services to a cloud-based setup.

Pharma

Build of Modern Workplace

The customer, global biotechnology company, faced growth in Belgium, the US, and Japan, necessitating a scalable IT service model. Dissatisfied with their previous provider, they aimed to boost operational maturity and end-user satisfaction.