Business Applications Management

Challenge

Find ways to solve customer problems with support of 80+ applications in different technology stacks:

• increase business profitability due to the high quality of application support
• cost regulation of application support
• successful project implementation: meeting deadlines, working within budget
• attraction of qualified resources
• work on processes, compliance with SLA
• no complaints from users

Solution

• Transition from the previous supplier to our standard application support
• Ensuring the operation of software and its development in accordance with the business objectives of the Customer
• 2nd, 3rd, 4th line of support and application development
• Incident, Problem and Change Management as per ITIL in agreed SLAs
• Version and Configuration Management
• Monitoring Service and Technicians On Call 24/7
• Continuous improvement process

Results

Customer’s feedback:

Stephan Slach, Lead Service Manager, Fujitsu:

A big THANK YOU to you all and for the whole team for your great service delivered and your personal commitment over so many years!

• Customer concentrated on own business and increased margin
• Professional team
• Trusted long-term partnership relations with Customer
• SLA fulfillment > 99,8%
• High Customer satisfaction
• Delivered application development projects in time, in budget fully meeting business goals and Customer expectations