NURTURING OF CROSS- FUNCTIONALITY OF THE TEAM
One of the Largest European Retailers
Project
Technologies
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Challenge
The second largest global clothing retailer. It operates in 18 countries. There are over 450 stores spread all over the world. Company offers a diverse range of products, including: baby, children's, women's and men's clothing, accessories and footwear; beauty products; housewares and confectionery. The chain sells clothing at prices below those typically charged by other retailers.- The team lacks balance in terms of key competencies.
- The team was unable to independently complete all necessary tasks relying on assistance from colleagues in other teams.
- High dependency on key people.
Solution
- We developed a map of the team's current competencies, identifying strengths and gaps.
- Defined the essential skills required for the team to function independently.
- Designed metrics to monitor the team's learning performance.
- Regularly review these metrics to evaluate growth and adjust training plans.
- Created a structured plan for upskilling team members in identified growth areas.
- Developed mentorship programs.
Results
- The number of requests for help from other teams has significantly decreased.
- Increased Team Independence and team can now handle a broader range of tasks autonomously.
- Enhanced Quality and Productivity.
- Aligned competencies that has improved the overall quality and productivity of the Agile Release Train (ART) as a whole.
- Encouraged cross-functional learning to foster adaptability and resilience within the team.
