SHAREPOINT APPLICATIONS SUPPORT
The Largest Hardware Manufacturer
Project
Do you want to implement the project
If you want to use this service, then click on the
button «Request a call» and fill out the form, within a few minutes the manager will
contact you
Request a call
SERVICES PROVIDED
Challenge
- Provide reliable and cost-effective support for SharePoint platform and SharePoint applications for 126 000 users
- Fast delivery of complex changes to applications in support
Solution
- Established support service for intranet and extranet SharePoint portals with 2nd, 3rd and 4th lines of support for server middleware, SharePoint platform, Nintex workflows and custom applications
- Took over support of more than 30 custom applications from preceding provider
- Provided monitoring and Technician-on-Call services to resolve critical issues during out-of-office hours.
- Build up close cooperation of development team with application business owners to address new business needs and promptly deliver changes to applications
Results
- Reduced service costs by 35% compared to those of previous service provider
- Shortened target incident resolution time by 50%
- SharePoint platform availability 99.99%
- Overall SLA compliance 99%
- 155 application releases in average delivered yearly
- 98% of change requests delivered within agreed budget and timeframe
- 11 years of service provision as core supplier for major international company with 126 000 users
