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SharePoint applications support


The Largest Hardware Manufacturer

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  • Provide reliable and cost-effective support for SharePoint platform and SharePoint applications for 126 000 users
  • Fast delivery of complex changes to applications in support


  • Established support service for intranet and extranet SharePoint portals with 2nd, 3rd and 4th lines of support for server middleware, SharePoint platform, Nintex workflows and custom applications
  • Took over support of more than 30 custom applications from preceding provider
  • Provided monitoring and Technician-on-Call services to resolve critical issues during out-of-office hours.
  • Build up close cooperation of development team with application business owners to address new business needs and promptly deliver changes to applications


  • Reduced service costs by 35% compared to those of previous service provider
  • Shortened target incident resolution time by 50%
  • SharePoint platform availability 99.99%
  • Overall SLA compliance 99%
  • 155 application releases in average delivered yearly
  • 98% of change requests delivered within agreed budget and timeframe
  • 11 years of service provision as core supplier for major international company with 126 000 users

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