Service Integration and Management

Service Integration and Management

We specialize in delivering high-quality IT Service management services to mid-size and enterprise businesses. With a proven track record of serving global clients, we combine cost-efficiency with world-class standards (ITIL v4, ISO 20K, SAFe).

Our team’s technical excellence, multilingual fluency (English, German, French, Spanish, Serbian), and commitment to automation ensure seamless collaboration and measurable results. Whether you’re scaling operations, optimizing IT workflows, or enhancing customer satisfaction, we align with ITIL and Agile best practices to drive your success.

Partner relationships with TOP 20 Global IT Service Providers allow us to build a deep understanding of the challenges that businesses face in the IT Service Management area - we know how to:

  • bridge stakeholders and delivery centers distributed around the globe to achieve common goals
  • bring cost-efficient delivery framework that is sustainable for business changes without impacting critical operations
  • resolve operational and tactical crises in complex IT environments with dozens of service providers involved.

Our Services

Operational Service Management

Automate, optimize, and future-proof your IT operations by ITIL-aligned processes.

  • Incident Management
  • Major Incident Management
  • Problem Management
  • Request/Change Management
  • Knowledge Management
  • Asset & Configuration Management
  • Capacity & Availability Management

Customer Service Management

Keep complex delivery with multiple vendors and providers smooth and predictable for stakeholders.

  • IT Operations Management
  • Technical Service Management
  • Service Delivery Management
  • Customer Service Design and Implementation
  • Risk Management
  • Service Level Management
  • Service Review Management
  • Vendor Management   

Advantages

Proven Global Expertise
8+ years delivering services for Fortune 500 firms. Trusted by clients in retail, manufacturing, finance and pharma.
Elite Talents
Certified ITIL professionals with extensive experience supporting global enterprises and strong technical background in IT.
Seamless Multilingual Collaboration
Communicate effortlessly in English, German, French, Spanish, or Serbian - no lost-in-translation risks.
Best Practices, Tailored
Frameworks like ITIL and SAFe adapted to your unique business goals and compliance needs.
Lower Costs
50% lower daily rates for IT Service Management roles compared with Western Europe and US labour markets.




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