
Service Integration and Management
We specialize in delivering high-quality IT Service management services to mid-size and enterprise businesses. With a proven track record of serving global clients, we combine cost-efficiency with world-class standards (ITIL v4, ISO 20K, SAFe).
Our team’s technical excellence, multilingual fluency (English, German, French, Spanish, Serbian), and commitment to automation ensure seamless collaboration and measurable results. Whether you’re scaling operations, optimizing IT workflows, or enhancing customer satisfaction, we align with ITIL and Agile best practices to drive your success.
Partner relationships with TOP 20 Global IT Service Providers allow us to build a deep understanding of the challenges that businesses face in the IT Service Management area - we know how to:
- bridge stakeholders and delivery centers distributed around the globe to achieve common goals
- bring cost-efficient delivery framework that is sustainable for business changes without impacting critical operations
- resolve operational and tactical crises in complex IT environments with dozens of service providers involved.
Our Services
Automate, optimize, and future-proof your IT operations by ITIL-aligned processes.
- Incident Management
- Major Incident Management
- Problem Management
- Request/Change Management
- Knowledge Management
- Asset & Configuration Management
- Capacity & Availability Management
Customer Service Management
Keep complex delivery with multiple vendors and providers smooth and predictable for stakeholders.
- IT Operations Management
- Technical Service Management
- Service Delivery Management
- Customer Service Design and Implementation
- Risk Management
- Service Level Management
- Service Review Management
- Vendor Management