Challenge

The customer, global biotechnology company, faced growth in Belgium, the US, and Japan, necessitating a scalable IT service model.

Dissatisfied with their previous provider, they aimed to boost operational maturity and end-user satisfaction.

Solution

After analyzing their service delivery model, GDC proposed a Microsoft-based implementation of Modern Workplace concept to ensure stability, predictability, and enhanced end-user experience. Key service capabilities include:

• Cloud-Native Scalability: A Microsoft Azure-based solution aligned with HIPAA and ISAE 3402 Type II, supplemented by temporary local extensions for flexibility.

• Innovation-Driven Automation: Continuous optimization and automation leverage evolving Azure and Intune capabilities.

• Secure and Flexible Infrastructure: Centralized Azure backup, SIEM (Azure Sentinel), and NAC solutions bolster security and mitigate Wi-Fi vulnerabilities.

• Integrated Governance and Optimization: A robust governance framework with clear accountability, efficient service integration, and continuous improvement via dashboards.

• Streamlined and Consistent IT Operations: A unified service approach with Microsoft Intune ensures platform consistency and reliable user experiences.

Results

• Agility and Speed: Improves responsiveness to expansion and operational demands.

• Advanced Security Posture: Centralized monitoring and threat detection enhance security.

• Enhanced End-User Experience: Intune rollout with automated BYOD enrollment delivers consistent, superior global experiences.

• Operational Flexibility: Cloud-managed solutions reduce reliance on on-site resources.

• Cost-Competitive Service Model: Shared services enable competitive pricing with high-quality outcomes.

• Innovative Platform Evolution: Continuous improvements driven by Azure and Intune advancements.