INCREASE END USER SATISFACTION
Skills Management System
Project
Technologies
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Challenge
- Lack of feedback from current users
- Features are prioritized without actual needs of end users
- Potential users are unaware of the system and its abilities
Solution
- Launching 4 training sessions for users, collecting and processing feedback
- Engaging active end users on Sprint Review sessions
- The backlog prioritized with consideration voice of end users
Results
- New features are created considering the requests of end users, based on their feedback
- Increased awareness of users of the system and its capabilities
- Increased end users' satisfaction while using system
