MANAGEMENT OF CRISIS
Project
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SERVICES PROVIDED
Challenge
Improperly managed project with delayed schedule (6 months) out of budget (15%), with only 80% of completed project deliverables passed to our PM.
Solution
- Review of the project scope compared to current customer’s expectation to focus on the valuable outcome
- Redeveloped reporting and communication increased the trust between stakeholders and saved the time for routine joint calls
- Found out the tasks and deliverables not actual for the customer anymore
- Agreed with the customer to made a project scope & budget review, adding new, important, deliverables
- Made resources review which resulted in the additional involvement of people with matching knowledge, which increased speed and quality of the project
Results
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Speed up project end date for 1,5 months
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Saved 10% of the budget
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Increased customer satisfaction from 65% to 95% in one months
